
The staff are friendly and knowledgeable, that is not the problem. I’m yet to have a visit that hasn’t had a scheduling problem on their part. My first visit I waiting in a room for 30 minutes before being informed that Dr Hall was not even in town. My next visit, I had not been put into the computer after having made my appointment, so they weren’t expecting me. And my most recent visit, I went into the office at the time of my appointment and no one was at the desk, or came when I rang the bell. I waited for 15 minutes before an employee came in. And again, they had forgotten I had made an appointment. Again, once I am seen, the staff and experience is great, maybe just scheduling problems. Update: I posted the above a few months ago, and it was commented on assuring me that they were sorry and were working to improve their system. True to their word, my last few visits have had no scheduling problems and so added with their friendly staff and knowledge the overall experience is great.
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